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Handling time (prior to shipping) takes 2-5 days. Include draft approval and map making.
We will refund if:
1. Item was damaged (photo proof);
2. Item was lost;
3. Received different item \ with mistakes or other defects.
Anyway we are responsible that every customer will be satisfied with their order so if you have any problem with an order please contact us. We are gladly offer replacement or compensation.